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In order for us to help answer some of your questions, we have prepared this list of questions commonly asked of us about Photo Memory DVDs. If you have any questions, please feel free to call us, toll free, at 877-699-0018 or use our convenient Contact Request page. Table of ContentsHow many photos should I use in my film?This decision is totally up to you. Obviously there is a minimum of 30 photos that is charged. So you should at least use 30 photos. I will tell you that you should use no more than 18-20 photos per song selected. The photos are synchronized to the song selected. 18 photos allows the photos to be shown on the screen an average of 8-10 seconds. Any less, the photos would go too fast and not properly enjoyed. Plus, if you use less photos, the film will only last as long as the song(s) selected. Most people use 75-200 photos per film. This lets the film last 10-20 minutes. The cost is not that much more and will make a more enjoyable film. Back to TopCan I include video in my film as well?Videos can be added to a film, in between a batch of photographs. We receive many requests for this and it does make a film more interesting. We do charge $10 for each video segment added (each 10 minutes of video is considered one video segment). Back to TopWhat songs can I add to the film?You can choose any type of music you wish. We currently have over 150,000 song titles in our files. If we do not have the song, we will get it for you. Or, you may also include the CD of the song and we will use that in the film (if you are using an unusual song or from a special CD-please send us the CD). Your CD will be returned to you with the completed package. Back to TopCan I designate titles for each group of photos?Not only is this possible, but we encourage you to do so! The film should have titles in the beginning and for each subsequent group of photos. We will create this title digitally for you and separate each section of the film. There are NEVER ANY CHARGES for titles in a film! Back to TopCan I get additional DVD copies of the film?Yes you can and the cost is only $12 per DVD. Once we prepare the film, it is no problem for us, while burning the DVD to make additional copies. The work is creating the actual film. Each copy comes with it's own DVD case and CD label. Believe me, once someone sees your DVD, they will want a copy of it. All of our DVD creations have copy-guard protection against unauthorized duplication. Back to TopHow long does the entire process take?Upon receipt, we usually take 2-5 days (2-3 weeks for 8mm, Super8 and 16mm films) to have the finished product ready for shipment. Each photo is carefully scanned, restored and enhanced and trust me this can be time consuming. Our DVD burners are professional machines (not a DVD burner in a computer). They record only at the slowest speed. This ensures the best quality film produced. Back to TopIs there a way I can get the DVD faster?There are situations where someone needs a film quickly. We can prepare the film within 24 hours of receipt and mail it the next day at an additional cost. The "rush" charge amount is $25 for a 24 hour turnaround time plus applicable overnight shipping charges. A rush order constitutes any order being processed within ten (10) calendar days. Back to TopHow is the package shipped to me?Your completed package is shipped to you via the U.S. Post Office. Packages are sent to you first class Priority mail. If you wish a different type of delivery, please contact us as to the costs associated with carrier shipping, Overnight shipping or insurance. Back to TopCan I change the order of the photos or music once I receive the DVD?Once you have received the completed DVD we can change the order of the photos or music for you at an additional cost. We ask you to understand that this film is already complete. It is not a draft copy. We would have to go back into the actual work project and redo the film from scratch to complete this request. These requests MUST be made within 15 days of receipt of the DVD.
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